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 Check our frequently asked questions or the current status of Lancashire library systems.

Lancashire library holiday closures
All our Lancashire libraries will be closed on bank and public holidays. There are additional closures on extra statutory dates.

Renewals

You can renew online or by using the automated phone line 0300 123 6704 (card number and PIN are required for both options). If you have any problems with renewals please chat with us if we are online or use the Submit a Question form below.

Answers

What is my PIN?

Your PIN is the 4 digit number linked to your library account. 

You need to use this together with your 14 digit library card number to access most of our online services and manage your account online (renewing and reserving books).

If you don't know, have lost or have forgotten your PIN there is a Reset your PIN option on the library catalogue.

You should receive an email enabling you to reset your PIN. If you do appear to have received an email, check your 'Spam' folder, just in case, it will come from LMC-PrismFeedback@educationsoftwaresolutions.uk and be called 'Request to change PIN'). If you still haven't received an email, we do not have your current email address in our system.  To get your PIN you will need to:

  • Complete this form or
  • Ring 0300 123 6703 (Monday to Friday 9am-5pm) or
  • Call in at your local library

You will be asked to confirm your personal details against the information we hold before we can reset your PIN. If you request your PIN in person we also accept proof of identification such as a driving licence or passport. If you cannot provide this confirmation your PIN will be posted to you at the address we have on file.

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    System status

    Check the status of our library systems