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 Check our frequently asked questions or the current status of Lancashire library systems.

Lancashire library holiday closures
All our Lancashire libraries will be closed on bank and public holidays. There are additional closures on extra statutory dates.

Renewals

You can renew online or by using the automated phone line 0300 123 6704 (card number and PIN are required for both options). If you have any problems with renewals please chat with us if we are online or use the Submit a Question form below.

Answers

I am having problems with BorrowBox eBooks and Audiobooks

If you are having a problem logging in with your Lancashire library account, please chat with us or submit a support ticket via Ask A Lancashire Librarian.

Overdue books, outstanding charges and expired accounts, may impact on your access.
If you have problems with your account, we will strive to quickly resolve the problem.

If you are having technical problems, other than login, you should report this direct to BorrowBox from within the App.

To do this:

•            Click on the menu (this is the head and shoulders icon) in the top right corner and choose 'Settings'.

•            Click on 'Send Feedback' and choose your email client.

•            A new email addressed to BorrowBox Support will open.

•            Add a comment or description of your problem and click to send to BorrowBox.

The text attachment automatically included with the email contains a log report from the app with which they should be able to identify the problem.

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    System status

    Check the status of our library systems